Horizon SMPHelp center
Support
All support runs through Discord. Pick a topic to open the right ticket.
Ban appeal
Appeal a ban or mute for any mode.
Open ticket →
Bug report
Report a bug, exploit, or technical issue.
Open ticket →
Rule violation
Report a player breaking the rules.
Open ticket →
Store support
Purchase issues, rank not applying, refund requests.
Open ticket →
General help
Anything else not listed above.
Open ticket →
Staff application
Questions about joining the staff team.
View applications →
Response times
Ban appeals
Within 48 hours
Bug reports
Within 24 hours
Rule violations
Within 24 hours
Store issues
Within 24 hours